Application Services

Enterprise Portals

Build a competitive barrier around your customers by providing them a secure enterprise portal that makes your company an extension of theirs. Portal technology also makes it possible for your partners to work more closely and effectively with you, and provides your employees access to the data they need to do their jobs and manage their careers.

The value of a portal is in the capabilities it provides:

• Connectivity gives you access to information like enterprise data, external news or partners' applications.
• Presentation lets you customize your computing desktop to match your own work patterns and needs.
• Integration gives access to all your data no matter where it is: ERP, CRM, SCM or legacy applications.

Implementing a portal allows you to dynamically tailor the content displayed to different users and groups. For example, you can customize the portal to show a customer service representative product news or information about only the products they sell and the customers they serve. A customer or trading partner can view different content depending on individual account balances or past transactions. Personalized content based on past account activities means your customers don’t have to re-enter information to get what they need.

Portals will become increasingly mission-critical as the primary workplace for all significant applications, information streams and collaboration. They are also becoming the access point for a user’s role in the business process. Whether you are looking to improve customer satisfaction, partner relations or employee productivity, portal solutions can provide the tools and interface to access information and applications, all of which will help you improve employee productivity and earn customer loyalty.

Customizable portals can be developed for:

Customers
Customers are looking for better, quicker and more accurate information from companies they choose to work with. A portal gives your customer a choice on how to interact with your company. It creates a unique, personalized experience every time a customer visits your Web site. If you can make your site more interesting and useful with targeted content and enhanced services, you can attract and retain more customers. Discerning customers are likely to stay longer, come back sooner and complete more sales.

Employees
Portals allow your employees convenient access to all information related to their jobs. Customer service reps can view a customer’s last invoice, see open orders and check the latest correspondence from a personalized page. Sales reps can view such information as sales, balances, past activities and account information for their customers. Management can view results, trends and progress of their departments. Human resources can give employees secure, self-service access to all of their benefits, including insurance, payroll and tax information. As your workplace grows and becomes more distributed, or as you need to connect to new business areas, you can leverage a portal's collaboration and communications tools and can give your entire team instant access to the people and information they need with instant messaging, Web conferences, group calendars and other features.

Partners
Portals can help you provide your business partners with pertinent, timely information, like contract pricing, terms and conditions, and inventory levels. You can also integrate with systems from other vendors, which allows you to reduce costs and eliminate duplication of effort to increase operating efficiencies.

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